Forums » Account and Billing Issues

Pledge Update not recorded

    • 24 posts
    April 20, 2018 8:38 AM PDT


    I recently increased my pledge on this user account. I have received an email from Paypal confirming payment on 3/17. However my Subscription/Settings tab still shows my previous lower pledge total. Can anyone at VR please help when you have a moment? Does it just take longer to process on the VR end? I just want to make sure there was no issue with the update.

    Thank you,


    • 4169 posts
    April 20, 2018 8:43 AM PDT

    From Kilsin:

    "The process is manual unfortunately due to the nature of these forums but if you submit a support ticket one of our friendly team members will be able to help you change that to reflect your upgrade. As an assurance, though, what you see on your account is purely cosmetic, if you upgraded we have that information already, so do not worry."

    You can find the link for Support here:

    (Source: href="">)

    • 24 posts
    April 20, 2018 10:39 AM PDT

    Thanks Baz, Ill give that url a shot.

    • 53 posts
    April 20, 2018 4:11 PM PDT

    Im probably going to upgrade my pledge too....Not sure If I can take waiting for beta if its going to be next year...

    • 1039 posts
    April 20, 2018 5:49 PM PDT

    I upgraded my pledge and everything went as anticipated, just like Bazgrim's info said.

    • 1009 posts
    April 27, 2018 8:14 AM PDT

    I upgraded from Champion to Sunhunter and it didn't take first time, but a quick support ticket later with my payment ID provided, they did it manually for me.

    This post was edited by disposalist at April 27, 2018 8:14 AM PDT
    • 16 posts
    July 5, 2018 12:46 PM PDT

    Yeah looks like I might have to do this manually as well.  Just upgraded and it's not being reflected.

    • 24 posts
    July 6, 2018 8:18 AM PDT

    The good news is that support will help you very quickly. They are extremely fast and professional. It was an example of exactly how support should be.

    Working in support for a a software company the last 5 years has given me a great appriciation for top tier support. Thanks again VR.

    • 543 posts
    December 10, 2018 11:25 PM PST

    I added some money during the pledge drive, will this be reflected on my subcription page here eventually? Should I open a ticket if it isn't shown yet, or wait a bit?

    • 5 posts
    March 18, 2019 4:06 PM PDT

    I also had the same problem. I have a ticket in now. 

    • 5 posts
    March 18, 2019 4:21 PM PDT

    They fixed my problem in about 15 minutes! Very impressed with their customer support.