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• VR-Mod1

  

  • 9115 posts
   

  May 8, 2020 5:06 PM PDT

  Ben "Kilsin" Walters sits down with Customer Service Manager Michael "Artois" Butler & Associate Community Manager Jason "Medawky" Bolton to talk all things Customer Service for this month's Dev Round Table (DRT)

  https://youtu.be/wrSx8KLGuRc

• Barin999

  

  • 768 posts
   

  May 10, 2020 4:17 AM PDT

  Thanks for the good info. Each time the game seems more and more familiar. 

• bigdogchris

  

  • 1281 posts
   

  May 10, 2020 3:36 PM PDT

  Yeah, it was great info. Glad to know there will be plenty of self service options. When I get stuck I'd much rather /stuck than have to /petition and wait.

• Quseio2017

  

  • 79 posts
   

  May 11, 2020 7:29 PM PDT

  self service ? like /rewind becareful, that stuff can be easily abused

• bigdogchris

  

  • 1281 posts
   

  May 12, 2020 10:07 AM PDT

  Quseio2017 said:

  self service ? like /rewind becareful, that stuff can be easily abused

  As pointed out in the stream, they log everything and will be monitoring usage. I've only had to use that type of feature a few times ever. If someone is using it multiple times a day I think it's safe to say it would trigger an alert.

• Manouk

  

  • 2138 posts
   

  May 12, 2020 11:31 AM PDT

  I liked hearing the guys talk about it and hear their personalities come through. It helps what I can expect and it sounds good.